We know you’re excited to get your Shopella products as quickly as possible, which is why we ship orders out during our business days from our Warehouse in Sydneys Inner West. You will receive a shipping confirmation email once your parcel has been collected by Australia Post.
All orders come with tracking number which will be send to you via email, we do not take responsibility for items left unattended and thus not received with tracking number.
PROCESSING TIMES
Please note that we dispatch daily, however we are unable to guarantee same-day dispatch for all orders due to the high volume we receive. Our current dispatch time frame is up to 48 hours.
Other products are subject to 2 to 3 weeks waiting time for delivery. Often these products will be labelled with pre order or delivery in 2/3 weeks. this is due to products being manufactured overseas and can take time to get to our warehouse.
During peak times such as promotional sales, public holidays and celebratory periods please allow up to 5 days to receive your shipping confirmation email or ready to collect SMS.
SHIPPING WITHIN AUSTRALIA
Orders under $99.00
Orders over $99.00
INTERNATIONAL
New Zealand orders ONLY
Rest of the world
Please note: All International parcels will be shipped via DHL Express Worldwide service
All prices are in Australian dollars (AUD). For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Francesca is not liable for these costs.
*Once your order is dispatched from our Warehouse, it may be subject to delay with Australia Post or DHL Express and these times can only be used as a rough guide. Rural Australian areas and International may incur longer transit times. Please check the Australia Post website here or DHL Express website here for the latest transit times and delivery information.
All shipping costs (intrastate, interstate and international) are calculated after any coupon, discount code or promotion is applied. Our Stacker Jewellery Box has a flat rate shipping of $10.00 within Australia and $20.00 standard Internationally and is not available for any free postage promotion.
Shipping AND DELIVERY POLICY
Shopella is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or any other courier - we will trace your parcel on your behalf and work with you to provide as much information as we can if you decide to lodge an investigation with Australia Post.
Shopella is not liable for any costs associated with parcels being returned to sender due to being unclaimed or not delivered, or where a customer has incorrectly entered the address during checkout. Shopella is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.
For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. We are not responsible for any costs imposed when your parcel is delivered, nor any delays in transit. Francesca will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. Please contact your local customs office if you require further information.
Shipping Australia
Normal shipping $ 5.99
Tracked shipping $12.95
Express $14.95
Delivery times
Tracked Post Australia - 3 - 7 Days Estimated
Express Post Australia - 2 - 5 Days Estimated
Further Details
These are estimated dates time and could change from season to season. All pre-order items are dispatched normally after online order is made then leave up to 6 weeks to get made and receive the item, but if a pre order is delayed we will send you a email and update you, have any questions on your delivery please contact us before purchase if needed on info@shopella.com.au
